First Security’s Specialist Services Division, a business unit launched to deliver specific value-added services to its blue-chip customer base, has opted for sophisticated WebCCTV and Enterprise. Service applications from Quadrox to provide standards-based network video surveillance solutions to the market to augment the company’s core manned guarding capability.
Protect Inventory and Maximize the Bottom Line
In 2018 retailers in Europe lost $43,737 billion, or 1.45% of their total retail sale. Moreover, 78% of this shrinkage was due to customer and employee theft.
Retailers lose billions of dollars every year because of shoplifting, employee theft, vendor fraud, administrative errors, vandalism, burglary and other crimes, most of which usually occur around Point-Of-Sale (POS) areas.
With QPOS Link you get:
- Shrinkage reduction
- Increased productivity and staff confidence
- Quick return on investment
- Improved customer safety and satisfaction
- Efficient tool for close monitoring of assets
- Prevention of customer complaints and false claims
- Improved store management procedures
What makes QPOS Link so specific and useful is that it matches surveillance video of the area around POS with POS transaction data such as: receipt information, transaction IDs, item numbers, register numbers, employee numbers, location or amounts.
It allows you to detect suspicious transactions and possible fraud scenarios and reduce shrinkage by organising efficient monitoring of the POS area.
QPOS Link assists in automatically tracking suspicious transactions such as: cancellations, returned items, stolen credit cards, discounted items or manual entries.
Quick Return on Investment:
According to studies, installation of video surveillance leads to reduced crime rates of up to 70%. An efficient auditing system like QPOSLink is a strong deterrent for employees and customers. It is designed to reduce shrinkage and increase profit and productivity.
It assists in automatically tracking suspicious transactions such as: cancellations, returned items, stolen credit cards, discounted items or manual entries. QPOS Link allows store management to be present at multiple stores remotely any time from anywhere.
The solution delivers a quick return on investment, often in less than a year, thanks to improved in-store management of day-to-day operations.
Long-Lasting Benefits for any Retail Business:
- Shrinkage reduction
- Increased productivity and staff confidence
- Quick return on investment
- Time-and money-saving solution
- Improved customer safety and satisfaction
- Efficient tool for close monitoring of assets
- Prevention of customer complaints and false claims
- Improved store management procedures
How does fraud in retail occur?
You must know the scenarios!
QPOS Link Scenarios
Sweethearting
Sweethearting is unauthorised giving-away of merchandise without charge to a “sweetheart” customer (e.g., friend, family, fellow employee) by the fake scan or ring-up of merchandise by the cashier. It can be easily detected and proven by linking POS transaction information and video footage.
Advertisement Fraud
Marketers invest a lot of money in in-store advertisement campaigns through the distribution of free product samples, gift items or discounts. Staff, intentionally keeping these benefits to themselves, destroy the whole purpose of the campaigns. A quick audit of these promotional product transactions with QPOS Link prevents this type of fraud.
Quality Assurance
QPOS Link allows for clarifying dubious transactions, such as voids, incorrect change, double scanning, returned items, etc.